The WCAX story of a St. Johnsbury resident trying to cancel his Fairpoint service reminds me of my recent cancellation of my Verizon wireless service.
Verizon did answer the phone when I called to cancel my service; all six times that I or my wife had to call with extra information, account numbers, or voice verification that we were in fact canceling our service. You don’t get direct numbers either, you plow your way through voicemail-menu-purgatory before you talk to a person, whose English is suspiciously bad.
It took two working adults over 2 hours on the phone spread across six separate phone calls to cancel the service. I basically had to tell the customer service representative that I would report Verizon charges to my bank as fraud before they would take my “request” to terminate service seriously. It took 5 hours from the first phone call until the customer service person said, “yes Mr Skoda, your service has been terminated.” I am happy to report I haven’t seen a Verizon bill since canceling the account. They did do what they said they would.
I’m still on their e-mail list and every time I get an email, I click “take me off your list” I wonder how long it takes to be taken off their listserv?
Loading ...
Entries (RSS)